While exploring our product you may have some questions. We hope this section of the site can provide you with the answer you need.
On average, it usually takes between 22-30 hours for a reference to be returned. This is because referees often give feedback in their spare time, as opposed to playing phone tag with recruiters and trying to organise a suitable time to chat. With traditional reference checking, it can take up to 3 days to return a reference.
Yes – automated reminder emails are sent to both referees and candidates. When an employer sets up a candidate in iCheck, the candidate is immediately sent an email to provide their referee details. Reminder emails are sent every 24, 36, and 48 hours until this step is completed. Once a candidate sets up their referees in iCheck, the referee is immediately sent an email to provide feedback on the candidate. Reminder emails are sent every 24, 36, and 48 hours until this step is completed, and the candidate also receives these reminder emails to notify them if their referee has/hasn’t yet given feedback. As the employer, you will also be sent notification emails alongside the candidate and referee, just to ensure you remain updated throughout the whole process.
Once a reference has been completed, you will automatically be sent an email to notify you that candidate feedback can now be viewed. You can view candidate feedback online in your browser, or you can choose to export the reference to PDF where you may wish to share with the hiring manager.
iCheck has many touch points to protect businesses from reference fraud. These include:
The $45 credit price is per candidate (not per reference), for which an employer may request multiple references to be completed on that candidate. A credit is used once an employer makes a new request in the system for references to be completed on a candidate.
The candidate’s prospective employer requires written references for their records. iCheck provides the candidate’s prospective employer with the technology to quickly and effectively receive these references. A major problem recruiters face when calling referees to collect feedback is that it is often difficult to get them on the phone and organise a suitable time to chat. With using iCheck, referees can complete the reference during their own free time, and free of all interruptions. By giving feedback via the iCheck platform, the reference can also not be amended or misinterpreted.
If you can’t access the link provided to you via email, this could be for a number of reasons:
iCheck won’t provide you with any information regarding the role/company the candidate has applied for as our platform is designed to collect unbiased references. If you want to obtain this information, you must contact the candidate directly.
You access the platform by clicking on the link that you receive via email. From here, you will complete a pre-screening questionnaire and then be asked to enter your referee details.
Your prospective employer decides who your referees should be. This will be outlined in the first email you receive from iCheck. If you are still unsure on who to put down as your referee, you should contact your prospective employer just to clarify.
Your prospective employer requires written references for their records. iCheck provides your prospective employer with the technology to quickly and effectively receive these references. A major problem common with calling referees to collect feedback is that it is often difficult to get them on the phone and organise a suitable time to chat. With using iCheck, referees can complete the reference during their own free time, and free of all interruptions. By giving feedback via the iCheck platform, the reference can also not be amended or misinterpreted.
If you want to withdraw your application, you will need to notify your prospective employer. iCheck just provides the reference technology, we do not have any involvement in the recruitment process or other procedures. Once you contact the employer, the request can then be removed so that you stop receiving emails and notifications.
No you can’t. All information provided is to be shared between the referee and the prospective employer.