Frequently Asked Questions

While exploring our product you may have some questions. We hope this section of the site can provide you with the answer you need.

How long does it usually take for references to be returned?

On average, it usually takes between 22-30 hours for a reference to be returned. This is because referees often give feedback in their spare time, as opposed to playing phone tag with recruiters and trying to organise a suitable time to chat. With traditional reference checking, it can take up to 3 days to return a reference.

Do the referees and candidates receive reminder emails?

Yes – automated reminder emails are sent to both referees and candidates. When an employer sets up a candidate in iCheck, the candidate is immediately sent an email to provide their referee details. Reminder emails are sent every 24, 36, and 48 hours until this step is completed. Once a candidate sets up their referees in iCheck, the referee is immediately sent an email to provide feedback on the candidate. Reminder emails are sent every 24, 36, and 48 hours until this step is completed, and the candidate also receives these reminder emails to notify them if their referee has/hasn’t yet given feedback. As the employer, you will also be sent notification emails alongside the candidate and referee, just to ensure you remain updated throughout the whole process.

How do I view referee feedback?

Once a reference has been completed, you will automatically be sent an email to notify you that candidate feedback can now be viewed. You can view candidate feedback online in your browser, or you can choose to export the reference to PDF where you may wish to share with the hiring manager.

How does iCheck minimise reference fraud?

iCheck has many touch points to protect businesses from reference fraud. These include:

  1. Email verification – When a candidate sets up a referee in iCheck, they are encouraged to enter the referee’s work email address, not their personal email. The email addresses are further validated by iCheck and can be viewed by the employer.
  2. Other information – When a candidate sets up a referee in iCheck, they confirm their contact number, position, and also their company. If the employer suspects that reference fraud has taken place, they can use these details for further validation.

What does the $45 price reflect?

The $45 credit price is per candidate (not per reference), for which an employer may request multiple references to be completed on that candidate. A credit is used once an employer makes a new request in the system for references to be completed on a candidate.

Why don’t you just call me?

The candidate’s prospective employer requires written references for their records. iCheck provides the candidate’s prospective employer with the technology to quickly and effectively receive these references. A major problem recruiters face when calling referees to collect feedback is that it is often difficult to get them on the phone and organise a suitable time to chat. With using iCheck, referees can complete the reference during their own free time, and free of all interruptions.  By giving feedback via the iCheck platform, the reference can also not be amended or misinterpreted.

Is the information I provide secure?

Yes. When requesting a reference, the employer is asked to agree to iCheck’s privacy policy. This protects the sharing of your sensitive information and ensures that all information gained is strictly used for its intended purpose.

I cant access the link provided?

If you can’t access the link provided to you via email, this could be for a number of reasons:

  1. You don’t have an internet connection
  2. Your web browser is outdated. Please update to an alternative browser such as Google Chrome, Firefox, Microsoft Edge, and/or Safari as these are all compatible broswers
  3. Cache and Cookies – please delete your cache and cookies which can be found in your browser settings.

Can I find out more information on the role/company the candidate has applied for?

iCheck won’t provide you with any information regarding the role/company the candidate has applied for as our platform is designed to collect unbiased references. If you want to obtain this information, you must contact the candidate directly.

How do I access the platform?

You access the platform by clicking on the link that you receive via email. From here, you will complete a pre-screening questionnaire and then be asked to enter your referee details.

Who do I put as my referee’s?

Your prospective employer decides who your referees should be. This will be outlined in the first email you receive from iCheck. If you are still unsure on who to put down as your referee, you should contact your prospective employer just to clarify.

Why don’t you just call my referee’s directly?

Your prospective employer requires written references for their records. iCheck provides your prospective employer with the technology to quickly and effectively receive these references. A major problem common with calling referees to collect feedback is that it is often difficult to get them on the phone and organise a suitable time to chat. With using iCheck, referees can complete the reference during their own free time, and free of all interruptions. By giving feedback via the iCheck platform, the reference can also not be amended or misinterpreted.

What happens if I withdraw my application?

If you want to withdraw your application, you will need to notify your prospective employer. iCheck just provides the reference technology, we do not have any involvement in the recruitment process or other procedures. Once you contact the employer, the request can then be removed so that you stop receiving emails and notifications.

Can I see what my referee says about me?

No you can’t. All information provided is to be shared between the referee and the prospective employer.